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Custom Motorcycle Frame/Hard Tail Order Information

Order Process

Frame Order information
  • the order form is submitted through the website, once all measurements and details are finalized for your order, via email.
  • acknowledgement of your order via e-mail the next business day
  • your order form is held until payment is received,
  • the day your payment is received you will be notified, and a copy of your order form will be attached in the email to confirm there have been no changes. Then return the order form to Cycle One as "final order confirmation".
  • you will receive a copy of the final order within 2 business days, included with the confirmation receipt there will be an expected date for shipping. The shipping date is generally 4-6 weeks from receipt of your "final order confirmation" date, unless otherwise specified due to extenuating  circumstances, such as back ordered parts from an other source, or motor/trans sourcing. Should a delay arise the customer will be notified prior to the original shipping date.
  • Pictures of the frame will be sent to you via e-mail at least one day prior to shipping, that e-mail will also reconfirm the shipping address. Please return the email as address verified.
  • Once the shipping address is verified the order will be processed for shipping and an email will be sent the day of pick up, containing the information for tracking purposes.
  • Go to order form
Hard Tail Order information
  • the order form is submitted throught the website
  • acknowledgement of your order via e-mail the next business day
  • your order form is help until payment is received
  • the day your payment is received you will notified via email and a copy of your order form will be attached for final confirmation.  Return the email with "final order confirmation" in the subject header, or note any requested changes at this time
  • you will then receive and email stating the expected date for shipping -- Hard Tail sections are often instock if not in stock they are available within 1-2 weeks 
  • at the time of shipping an email will be sent with a tracking # for you

Payment Information
  • International money order if outside the United States or US money order if US resident, (we suggest sending in a traceable manner)
  • all web published prices are in US funds
  • Paypal payments will be subject to an additional service charge of 2.9% for US domestic accounts and 4.9% for foreign accounts
  • Applicable taxes and brokerage if required are not included in pricing.
  • Cancellation and return policy information

Shipping Information
  • Frame shipping is generally 4-6 weeks from final order confirmation. (unless otherwise pre-arranged with customer)
  • Hard Tail sections are within 4-6 weeks   
  • All frames/parts are shipped with insurance
  • MSO's and invoices will be mailed separately in many cases
  • Foreign customers are responsible Entry charges,brokerage, taxes and applicable duties